Consulting Services We have been very successful in helping healthcare systems, small and large businesses, governments, community hospitals, and community organizations develop new strategies, get buy-in to the changes, and develop the new capabilities and leadership needed to reach new levels of performance results. If people in an organization are not committed to the change process and are not trusting of management, meaningful and lasting change will almost never occur. In our engagements, we achieve trust and commitment through the manner in which we deploy the organization's goals and objectives; providing inclusion, active listening, open, and frequent communication. We are strongly committed to working with our clients as their partner in achieving the changes they desire. Our role in the partnership is to work with your management team and personnel to develop and implement ideas and solutions that will achieve your goals and expectations. We also work to build skills and knowledge within each department that will be critical to sustaining and achieving future goals. QHR focuses wholly on strategy and development to improve organizational performance. Our team can help your organization in the following areas: Strategic and Operational Planning Leadership Workshops and Programs Facilitation and Retreats Change Management Coaching to Enhance Individual Effectiveness Culture Change and Alignment Organizational Development Statistical Analysis Six Sigma Grant Funding Strategic and Operational Planning Strategic direction is needed to provide focus and clear direction as it relates to the organization's goals and expectations. We believe that setting the organization, department, and work unit performance goals within the strategic context and linking measurement systems to these are key for the organization to take action to improve and sustain success. Planning services include: Strategy assessment, development and plans Strategy management process Business planning Scenario planning Balanced Scorecard Strategy implementation, action plans Accountability structures and systems Customer and market research Computer simulations and business modeling Change assessment, capability, and plan Leadership Workshops and Programs Quantum Health Resources' approach to providing workshops and programs is based on how people really learn and develop skills. QHR's consultants serve as instructors, facilitators, and coaches developing core competencies through such methods as program delivery, action learning, business simulations, team coaching and multiple assessment tools. Our workshops and programs are customized to your specific needs. Facilitations and Retreats We provide the processes and techniques to turn ordinary meetings and group events into high-performance tools to help the organization reach its goal! We facilitate: Senior management retreats, offsite meetings, conferences and symposiums. Strategic planning, problem solving, priority setting, decision making, idea generation, and action planning sessions. Groups experiencing difficulty, cynicism, entrenchment, strained relationships, and very diverse perspectives. Vision, mission, values and cultural statement development. Large group events using open space technology, search conferences, and future searches working with hundreds of people at the same time. Scenario planning. Team building Change Management Our change consulting enables an organization to drive and sustain change, break through resistance and increase influence. We address strategy (Building the case for change. Why change? Change what?); build change capability to shape the context for change and develop capacity to lead change and adapt. We identify the most important measures to drive outcomes; and move from strategy to action. We work with leaders, change agents, change teams, stakeholders and organization structures. Change management services include: Change roadmap Change readiness assessment Culture change assessment Stakeholder buy-in and assessment Coaching decision makers Change agent and team development HR process realignment Performance measurement Leadership and dialogue forums Dilemma mapping Organization design Culture and climate assessment Organization learning Workforce transitions Change leader assessment Systems thinking Coaching to Enhance Individual Effectiveness We provide confidential individual coaching for senior executives, middle managers, and employees. QHR often uses multiple assessment tools to understand both importance and behavior in areas such as leadership, management, interpersonal, and business skills. We also assess self-awareness, adaptability, empathy, etc. This process provides valuable feedback to increase awareness of how effective they really are in both business and interpersonal relationship skills. We then jointly develop and implement a plan for increasing individual and leadership effectiveness. Culture Change and Alignment We help organizations create or develop the culture and climate that gains the commitment and energy of employees toward achieving strategies and business results. QHR works with organizations to understand their current culture and then design and create a new culture that supports the organization's strategies, goals and improvement efforts. Sustainable change and performance are most assured when both the culture (what associates believe the organization values) and the climate (what associates experience) are in alignment with the strategies and goals of the organization. Our approach often includes aspects of the following elements: Cultural assessments to define the current interconnected aspects of culture and climate. Develop a shared understanding on the desired culture and climate that support business objectives and translate them into daily work. Provide a process for communicating organizational vision, mission, and goals for creating personal commitment, to go beyond what is required and thrive. Develop an implementation and action plan Organizational Development QHR works with organizations to align individual and organizational goals, establish processes that produce effective problem solving and decision-making, and result in high levels of motivation, commitment, and accountability for outcomes. We consider the systemic effects of leadership, mission, strategy, culture, structure, management practices, technology, motivation, needs, job fit and work unit climate has on individual and organizational performance and change. Common elements of our work in OD include: Organizational assessments to understand current performance and the business and personal elements driving those outcomes. Organizational alignment to link the strategy, customers, people, processes, leadership, and culture. Organization design linking strategy, structures, and process. Culture and climate assessment, creation, change, alignment, and embedment. Learning infrastructures. Leadership and behavioral assessments. Individual and group development and interventions. Statistical Analysis Statistical analysis leads to greater organizational efficiency and cost effectiveness. Lack of statistical understanding causes managers to focus on the wrong issues and questions. Approximately 85% of all issues result from system or process problems, rather than being caused by incapable or unmotivated employees. If managers understand normal statistical variation, they will ask more appropriate questions, make better decisions, reduce variation, and improve services and products. QHR will provide the expertise that will guide your organization towards process and system improvements. Six Sigma Quality is a given in the marketplace. Customers demand efficiency as well as effectiveness and their loyalty and retention are critical to business longevity. As downward reimbursement and less invested capital continues there is a need to lower cost and get more high quality output with less. Six Sigma tools eliminate variability in all processes, whether they are customer facing or internal business processes. QHR provides organizations with strategies to utilize and benefit from Six Sigma tools. Implementation strategies include: Initial planning, alignment, and program development Training of senior leadership in the philosophy, principles and tools. Establishing a close communication system with customers, employees, and suppliers. Organization wide training in systems improvement tools, techniques, and philosophies. Developing a framework for continuous process improvement along with a system of indicators for monitoring progress and success. Assisting leadership in the selection of business processes to be improved. Coaching employees and teams involved in Six Sigma projects. Grant Funding QHR has access to a database of 78,000 funding agencies in the United States that is updated on a weekly basis. Our expertise ranges from identifying areas of need for healthcare organizations and identifying funding entities whose interests match those needs to writing and submitting grant proposals. Hospitals large and small utilize this service to contribute to capital campaigns, implement research based initiatives, enhance services, and demonstrate model programs.